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Return and Refund Policy

Linkdolls Return and Exchange Policy

Our Guarantees

• Authenticity Guarantee
All dolls on Linkdolls.com are 100% authentic. We are officially certified suppliers/dealers of many well-known manufacturers, authorized to import sex dolls worldwide.

• Brand New and Perfect Condition Guarantee
Every sex doll will arrive in brand new and original condition, functioning normally and consistent with the descriptions/pictures on our website.

• Quality Control
We have a strict quality control system in place. Each doll undergoes thorough inspection and testing before leaving the factory. We ship using discreet packaging and guaranteed logistics.

• Full Refund
As an industry-leading retailer with over 40 doll brands, Linkdolls is always the best choice for purchasing high-quality sex dolls. We provide factory photos to ensure you are satisfied with all details before shipment. If the doll you receive does not match your order, we promise a full refund.

Return address：17588 Rowland Street, City of Industry, CA 91748

How Our After-Sales Guarantee Works

Upon receiving your doll, please inspect it carefully from head to toe and take photos or videos of the unboxing process. Do not use the doll before completing the inspection and confirming it is in good condition. If you find any damage or significant discrepancies, contact our support team within 24 hours, providing clear and detailed photos and videos. Our team will work with you to diagnose the issue and provide appropriate compensation, including replacement, partial refund, or full refund, depending on the severity of the problem.

• Wrong Doll: If the doll you receive is completely different from the factory photos or website description, provide us with an unboxing video (including the entire body, head, shipping label, and outer box). We will verify with the factory and logistics company and arrange for a replacement.

• Damaged Doll: If the package is severely damaged resulting in damage to the doll, you should file a claim with the shipping company upon receipt. For minor damages, we will provide all necessary repair tools. For severe damages, a replacement will be arranged.

• Lost Parcel: If the tracking number shows your parcel has been delivered but you have not received it, contact the carrier immediately and file a claim. Additionally, notify us so we can fully support you in resolving the claim promptly.

Exclusions from After-Sales Guarantee

• Minor Flaws: Minor defects are not considered damage and are not covered by our satisfaction guarantee. These include skin blemishes, scratches, marks, dents, small cuts, slight changes in skin surface, loose or missing nails/toenails, loose or missing eyelashes, slight differences in facial or body makeup. These flaws can be repaired as advised by Linkdolls.

· Nails and Toenails: As we use light adhesive for nails, they may become loose or fall off during shipping. Simply reattach them with our eyelash and nail glue.

· Loose Eyelashes: The doll's face is protected by a mask (sponge material). Even if eyelashes fall off, you can reattach them using our eyelash and nail glue.

· Minor Skin Flaws and Surface Changes: Due to the manufacturing process (e.g., injection points and mold seam lines) are not considered defects and are not covered by our satisfaction guarantee.

· Minor Damages Caused by Shipping Company/Courier: Such as small scratches on the skin or neck bending, Linkdolls can provide assistance and repair tools. Customers can attempt reasonable repairs as advised by Linkdolls.

• Handmade Differences: All sex dolls are handmade, making each one unique with slight variations. You will receive photos of your custom doll before it leaves the factory. If there are significant differences from your expectations, we will make adjustments as per your request before the doll leaves the factory. Ensure our emails (support@linkdolls.com) are not blocked to receive our updates promptly.

· Facial Makeup and Color Differences: Due to different screen displays or hand-applied makeup, there may be slight variations in facial makeup, areola color, vaginal color, etc. We strive to replicate the makeup effects captured by photographers but cannot guarantee an exact match.

· Size Differences: Due to manual measurement, allow for slight size variations of 1-3 cm.

• User-Caused Damage: We inspect all dolls for quality before shipping. Handle your doll with care. If any damage is determined to be caused by improper handling or negligence by the customer after submitting a damage report, the doll will not be covered under warranty. This includes overextending limbs, breaking the skeleton, and tearing openings. We reserve the right to review all provided information and evaluate the damage source. The final decision rests solely with Linkdolls.

• Opened or Used Dolls: Sex dolls are highly personal products. For health and hygiene reasons, any doll that has been opened or used does not qualify for warranty terms. However, we will do our best to provide repair advice.

Timeframe for Order Cancellation and Modification

Order Cancellation
You can cancel your custom doll order within 24 hours of placing it.

· Cancellation Process: Email us at support@linkdolls.com within 24 hours, providing your order number, email address, and name.

· 100% Refund: We offer a 100% refund for cancellations within 24 hours. Unfortunately, cancellations cannot be processed after this period.

Order Modification
Please review your order carefully before submission. Modifications can be made within the first 24 hours—email support@linkdolls.com for any changes. Modifications cannot be made after 24 hours due to the manufacturing process commencing.

In-Stock Dolls
In-stock dolls ship within 12 hours of order placement, so the cancellation and modification window for in-stock dolls is 12 hours.

We strive to ensure your satisfaction with our products and services. If you have any questions or concerns, please contact us at support@linkdolls.com. Thank you for your trust and understanding.